Big New Zealand brands that outsource
Stop losing revenue to underperforming teams. Our elite outsourcing solutions cover customer service, appointment setting, sales, and management - all seamlessly integrated into your business.
| Our Solution | Local Hiring | Freelancers | Other Competitors | |
|---|---|---|---|---|
| Cost per hour | $7-20 NZD | $25-200 NZD | $15-150 NZD | $14-100 NZD |
| Setup time | 2-7 days | 2-6 months | 1-4 weeks | 1-3 weeks |
| Free training included | ✅ Yes | ❌ No | ❌ No | ❌ Limited |
| 24/7 availability | ✅ Yes | ❌ Limited | ❌ Inconsistent | ❌ Limited |
| Quality guarantee | ✅ 100% | ❌ No guarantee | ❌ Variable | ❌ 90-95% |
| Management overhead | ✅ None | ❌ High | ❌ Medium | ❌ Medium |
| Over 10 million + talent to pick from | ✅ Yes | ❌ Limited | ❌ Limited | ❌ Limited |
| Screen tracking software | $10 a month | ❌ Not included | ❌ Not included | ❌ Additional cost |
| Free replacements | 100% free anytime | ❌ Costly process | ❌ Variable | ❌ Limited free |
| Data and privacy training | 100% free | ❌ Additional cost | ❌ Not included | ❌ Additional cost |
| NZ law training | 100% free | ❌ Additional cost | ❌ Not included | ❌ Additional cost |
| Performance tracking | 100% free | ❌ Additional cost | ❌ Not included | ❌ Additional cost |
| Ongoing internal training | 100% free | ❌ Additional cost | ❌ Not included | ❌ Additional cost |
| Background checks | ✅ Included | ❌ Additional cost | ❌ Not included | ❌ Additional cost |
| SOP building and workflow support | ✅ Included | ❌ Additional cost | ❌ Not included | ❌ Additional cost |
Everything you need to know about our complete outsourcing solutions
Your dedicated outsourcing team can be fully operational within 48-72 hours. This includes team selection across all services, custom training on your processes, and integration with your existing systems.
All our professionals across customer service, appointment setting, sales, and management are native or near-native English speakers with excellent communication skills. They undergo rigorous language assessments and communication training.
Yes, we integrate with all major CRM platforms including Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, and many others. We'll ensure seamless integration with your existing workflow and tools across all services.
We implement comprehensive quality assurance including call monitoring, customer satisfaction surveys, performance metrics tracking, and regular coaching sessions. Each interaction is scored and analyzed to maintain consistently high standards across all service areas.
Our flexible model allows you to easily scale your team based on demand across any service area. Whether you need additional support during peak seasons or want to reduce during slower periods, we can adjust your team size with just 48-hour notice.
We have no term contracts but do ask if structural changes are needed to provide as much notice as possible to allow fair time for our team members to prepare for it.
We provide 24/7 coverage across all services with teams working across multiple timezones. Whether you need round-the-clock support or specific hours, we can customize our schedule to match your business needs.
We implement enterprise-grade security measures including encrypted communications, secure VPN access, regular security audits, and strict data protection protocols. All team members sign comprehensive confidentiality agreements and undergo security training.
Our team members receive extensive training including service-specific best practices, product knowledge, and your specific business processes. We also provide ongoing training and development to ensure they stay updated with your products and industry trends.
Yes, we offer multilingual support across all services. Our team includes representatives fluent in multiple languages, and we can scale up language support based on your customer demographics and international expansion needs.
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