Privacy Policy

1. Introduction

247 Outsourcing ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy is compliant with the Privacy Act 2020 (New Zealand) and the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Company information and job title
• Business requirements and project details
• Communication preferences
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Cookies and similar technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and improving our outsourcing services
• Communicating with you about our services
• Processing payments and managing accounts
• Sending newsletters and marketing communications (with your consent)
• Analyzing website usage and improving user experience
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you explicitly agree to our processing
• Contract: To fulfill our contractual obligations
• Legitimate Interest: To provide and improve our services
• Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Our retention periods are:

• Customer Data: 7 years after the end of our business relationship
• Marketing Data: Until you withdraw consent or opt out
• Website Analytics: 26 months
• Legal Records: As required by applicable law

8. Your Rights

Under New Zealand privacy law, you have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than New Zealand. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable laws.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Complaints

If you believe we have not handled your personal information appropriately, you may lodge a complaint with the New Zealand Privacy Commissioner: